If this is the first time your umbrella needs repair, we will only require you to send us a photo of the damaged unit. We will validate your replacement history and send you a replacement unit. This option is only available for those who originally purchased the item directly from our website.

If you have previously had your umbrella repaired or replaced, or if you acquired your umbrella outside our website or by gift, we will ask for you to send the damaged unit to us for inspection and replacement.