SHIPPING & DELIVERYWe offer Free Delivery to Ontario and Quebec for all umbrellas. For orders outside ON and QC and loss replacement redemptions, you will be charged a flat shipping fee of either $12.95 CAD or $15.95 CAD contingent on your province designation. Orders will be processed and dispatched from our Ontario warehouse. Orders received over the weekend, holidays or after 11 am (USA eastern standard time) on regular business days will ship the following business day. No additional duties and taxes will be due upon delivery. International orders outside Canada may be subject to import duties and taxes upon arrival.
UMBRELLA REPAIRS & REPLACEMENTSAll Davek umbrellas are covered under our Unconditional Lifetime Guarantee. If, at any time, you find any defect in material or workmanship, or the umbrella should fail to function properly, we will gladly repair or replace it at no charge (except shipping & handling). Follow the instructions here.
RETURNS (FOR REFUND & EXCHANGE)
Please Note: Return for refund policy below only applies to purchases made online on www.ca.davekny.com.
We want to make sure you are absolutely thrilled with your purchase. If, for any reason whatsoever, you are not 100% satisfied with your order, return the unused item within 30 days of purchase for a refund. Simply follow these instructions: Ship the unused unit back to us, including all original packing supplies, hang tags, and loss protection card (if applicable). Please include a note with your name, address, email and daytime phone number along with your instructions to:
DAVEK - REFUND & EXCHANGE
C/O Links Warehouse
553 Basaltic Road
Vaughan, ON L4K4W8
Attn: Returns Dept.
NO DROP-OFFS, please mail the product back to us. For items being sent to our Returns department, please be sure to ship via insured, traceable mail. This service is offered by UPS, Fedex and other carriers.
You can expect a refund for the cost of the returned item(s) in the same form of payment originally used for purchase within 30 days of receipt of return.All shipping costs are non-refundable. If an item is returned whose original purchase was made with free shipping, $12.95 CAD will be deducted from refunded amount to cover the cost of original shipment.
SAFETYAlways point umbrellas away from you when opening and closing, as some are spring loaded. As a precaution, allow at least 3 ft of space in front of you when opening.
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TERMS OF SERVICEAll products purchased on our website are subject to return or exchange only according to our Return Policy. Davek reserves the option to replace any item returned with a replacement model of comparable value. If your model is out of stock or no longer carried, we will send you a replacement model of comparable value at our discretion. We reserve the right to refuse service to anyone for any reason at any time. For all terms, conditions, policies and notices of our website, please visit our Terms of Service page.