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◄How do I turn Loss Alert on?: Pick up umbrella and hold it near your phone (< 2ft). Start the app and slide the ON/OFF switch to ON. The system should pair to your umbrella within 10 seconds and send a notification "Umbrella is connected." The system will remain paired until you turn the system off.

◄How do I turn Loss Alert off?: To turn off Loss Alert, slide the ON/OFF switch to OFF. This will unpair the umbrella from the app and disconnect. To reactivate tracking, you must turn the app back to ON.

◄Do I need to turn on my app whenever I want to track my umbrella?: No. Once you connect the umbrella to the app, it will remain paired until you turn the system off. After pairing, the app will thereafter automatically connect within 30 seconds whenever you pick up the umbrella.

◄What are “false notifications?”: False notifications are alerts that are sent inadvertently when you are still within proximity of the umbrella. This sometimes occurs when the radio signal from your umbrella is interrupted by obstacles, such as metal walls, doors, or even crowds. False notifications may occur if your phone is completely covered by your hands. Also, many phones have difficulty connecting to more than one device at a time. If you are currently connected to other devices and are experiencing repeated false notifications, try to disconnect to the first device and see if you continue to receive false notifications. Results will vary on this matter, depending on your phone type (particularly if you are using an Android device).

◄I don’t seem to get a range exit alert precisely at 30 feet.: Radio distance varies slightly from actual distance, depending on nearby materials and obstacles, so there may be a minor variance when a notification is sent. The exit notification will arrive within 60 seconds after you exit the range (time will vary, depending on your phone type).

◄How long will the battery last?: The CR2032 coin battery should last approximately one year, depending on use.

◄How can I see my previous notifications?: Swipe down from the top of your screen to display your notification history.

◄Can I load more than one umbrella?: Davek Loss Alert can pair with only one Davek umbrella at a time. If you want to pair to a different umbrella, turn the ON/OFF switch to OFF and wait 60 seconds to receive the exit notification ("Connection Lost."). Then put the new umbrella near the phone and turn the ON/OFF switch to ON. Make sure the new umbrella is closer to the phone than the previous umbrella.

◄How do I change the battery?: For the Davek Alert Umbrella: Using a coin, unlock the cap from the umbrella handle by rotating counterclockwise and then remove the cap from base. Slide battery out from holder and replace with new battery. Reinsert cap to handle base and lock by rotating clockwise until you hear a "click".

For the Davek Sensor: Unscrew the top half of the sensor counterclockwise to open the sensor. Insert a new battery under the battery tab (make sure the "+" on battery is on top). Screw the cap and base back together to close.

◄I cannot connect to my umbrella.: Make sure that the umbrella is within 1 foot of phone when you try to connect. Activation notification may take up to 30 seconds, depending on your phone. Make sure you ALLOW all permission requests (location, notifications, etc.) during first launch. (Note: If you do not allow all requests, the app will not work. If you do not recall if you allowed these permissions after first launch, delete and reinstall the app again).

For Location Permission, be sure to choose "Always Allow" (for iPhone). To set Location Permission to "Always Allow", follow the steps below:

FOR APPLE IPHONE (as of OS 13.1.2 or later):
- Go to Settings
- Scroll down list of apps and select Davek
- Tap on Location
- Tap on Always

FOR ANDROID (needed only for OS 11 or later):
- Go to Settings > Apps
- Scroll down list of apps and select Davek
- Tap on Permissions
- Tap on Location
- Select Allow all the time

Turn off any video or music streaming while initially pairing to umbrella.

Check to see if your umbrella’s battery is depleted. Reinsert the battery. After insertion, if the LED light does not flash, the battery must be replaced.

◄I am not getting an exit alert when I walk away from my umbrella.: Make sure the umbrella is connected to the phone: Start app and check to see if the system is turned ON. If not, hold umbrella within 2 ft of phone and slide the ON/OFF switch to ON to connect.

You must exceed 30-60 feet from umbrella to receive alert.

You must stay out of range for 60 seconds to receive the exit notification.

Once you receive an exit alert (“Connection Lost.”), you must return back to within 2 feet of the umbrella to reset the alarm.

Make sure you ALLOW all permission requests (location, notifications, etc.) during first launch. (Note: If you do not allow all requests, the app will not work. If you do not recall if you allowed these permissions after first launch, delete and reinstall the app again).

For Location Permission, be sure to choose "Always Allow" (for iPhone). To set Location Permission to "Always Allow", follow the steps below:

FOR APPLE IPHONE (as of OS 13.1.2 or later):
- Go to Settings
- Scroll down list of apps and select Davek
- Tap on Location
- Tap on Always

FOR ANDROID (needed only for OS 11 or later):
- Go to Settings > Apps
- Scroll down list of apps and select Davek
- Tap on Permissions
- Tap on Location
- Select Allow all the time

If you updated your phone's operating system, force quit the application or restarted your phone, you must re-pair your sensor with your umbrella (swipe OFF and back ON near your umbrella) to update the connection.

◄I am not getting an activation message when I retrieve my umbrella.: Make sure the umbrella is paired to the phone: Launch app and check to see if the system is turned ON. If not, hold umbrella within 2 ft of phone and slide the ON/OFF switch to ON to connect.

Make sure you are within 2 feet of the umbrella for 30 seconds.

If the umbrella’s status shows “Tracking is on,” you are already paired—you will not receive another entry alert until you go out of range and return to umbrella.

◄I am receiving repeated exit alerts even though I am near my umbrella.: Make sure you ALLOW all permission requests (location, notifications, etc.) during first launch. (Note: If you do not allow all requests, the app will not work. If you do not recall if you allowed these permissions after first launch, delete and reinstall the app again).

For Location Permission, be sure to choose "Always Allow" (for iPhone). To set Location Permission to "Always Allow", follow the steps below:

FOR APPLE IPHONE (as of OS 13.1.2 or later):
- Go to Settings
- Scroll down list of apps and select Davek
- Tap on Location
- Tap on Always

FOR ANDROID (needed only for OS 11 or later):
- Go to Settings > Apps
- Scroll down list of apps and select Davek
- Tap on Permissions
- Tap on Location
- Select Allow all the time

Check to see if your phone is already connected to another device (i.e. headphones, car, fitness device, etc.). The iPhone has difficulty sometimes connecting to multiple third party devices at the same time. If you are currently connected to another device, try to disconnect to the first device and see if you continue to have connection problems.

◄I get a range exit notification alert when I put my umbrella in my bag.: Davek Alert works best when the umbrella is exposed. Performance may vary if the umbrella in inserted into a bag (or container). Radio signal may drop, depending on the bag’s material, material thickness, and items inside. If you find you are receiving a false alert while your umbrella is inside your bag, turn the system off while it’s safely inside your bag.